Inability to complete profile registration

My referrals are having difficulty completing their profile, the email verification process will send confirmation email but still refuse to complete the process.

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@Otari Noted! Thank you for your feedback.

Are they using the latest app version (v1.0.31)of the BantuPay wallet?

Yes they are using the new app, I personally did the download and registration on their phones.

same thing happen to my ref, 4people of 6 i reff today facing same error, after get the email verification, when hit save it’s saying error processing profile completion payment

@zechuzu okay make sure they have backed up their secret key. And have them uninstall and reinstall the app and import wallet secret to try again