Bantupay error any help

clairvoyant · July 20, 2021, 1:18pm

i cant open my wallet in other device. i copy my 56 secret key and input my correct username or email addrss but it keeps on saying incorrect username. any help from devs

olutaiwo · July 20, 2021, 2:13pm

@clairvoyant what version of BantuPay app are you on? and could also share your screen?

clairvoyant · July 20, 2021, 3:04pm

olutaiwo · July 20, 2021, 3:38pm

login with your details. import wallet if you have correct secret keys.
Find where you saved it & copy and paste
or did you write it down? If so then have to carefully input one by one no spaces

clairvoyant · July 20, 2021, 9:03pm

already do that wait ill send screen shot.

psychosocialg0d · July 20, 2021, 10:34pm

i have the same problem

clairvoyant · July 20, 2021, 11:52pm

Uploading: Screenshot_2021-07-21-05-04-30-65.jpg…
i input all correct details. including 56secret key that i copied and paste in my notepad.

psychosocialg0d · July 21, 2021, 7:19am

i think no will help us

clairvoyant · July 21, 2021, 7:20am

yeah maybe. i wish someone will do.

najeeba44 · January 25, 2022, 5:04pm

I have faced username incorrect when I tried to import wallet in new version app

jbrus · January 25, 2022, 5:11pm

Please lay complaint here thank you