Hello…
Why my username doesn’t exist ? I have registered since december 2020
My username bantupay : arie1991
1 Like
Welcome to the community, and please proceed to create a new account
1 Like
Try to change your username and make sure non of your details is already used before then have a good internet connection
I don’t know but your first name is two here
Clear the app cache too, it might help
Still same
Nothing change
Hey there, try a username that doesn’t include numbers in it
1 Like
Nice 
Emad980
Emad989
Did you recently import your old wallet to the new one?
No, just login with the same account and same wallet…
And i cannot create a new account…
Hello @arie1991
When was the last time you successfully logged in to your account?
If it’s been a while, then you will have to create a new Bantupay account using a different username, email and password.
The reality is that a lot of things have improved, and Bantu still needs you on this journey 
to @stepharnite @marlv for the assistance.
3 Likes
i’m using different email, username, and password… Still same… Cannot create account…
Please update your apps for fix this bug…
Hi @arie1991
Please, clear the Bantu app cache, uninstall and reinstall and let’s know what happens.
Better yet, join the telegram Bantu support group if you haven’t for further assistance.
Okay… I will try it…
Noted, maybe you should wait for the next app update
Okay… I will wait…
Hope bantupay with Bantu blockchain have a good futures